Frequently Asked Questions
If your item is damaged or defective, you can simply return your product via the “return” link in your order page (most items can be returned within 14 days of receipt of shipment).
Please refer to “Warranty Terms and Conditions” to learn more about the product warranty policy.
Yes. You can refer to our NAS Quick Setup page to get started setting up your system. Additionally, you can visit our YouTube channel http://www.youtube.com/QNAPUK for userful video tutorials. We also have a FAQ page available on our website to help you learn more about your NAS.
Please check the compatibility list for a list of officially supported drives. QNAP suggests using NAS grade drives or better.
Please reference our Customer Service page, and contact us accordingly.
Frequently Asked Questions
What is the warranty on QNAP products?
QNAP products carry a manufacturer warranty. Coverage typically lasts 2 to 3 years depending on the model. Refer to the individual product page or visit https://www.qnap.com/en-uk/product_warranty for the full warranty details.
Can I return or exchange a product?
Returns are accepted within 30 days of receipt for items in good condition with original packaging and documents. Apply through the My Orders section of your account; a Royal Mail return label is generated for collection or drop-off. Original outbound shipping cost is not refunded, and refunds are credited within 5 to 7 business days once processed. For defective or damaged items, contact customer service to arrange an exchange or repair instead of a standard return. Restocking fees may apply to "Delivery with Services" items if parts are missing or damaged through misuse.