Frequently Asked Questions

What if my order arrives damaged or defective?

If your item is damaged or defective, you can simply return your product via the “return” link in your order page (most items can be returned within 14 days of receipt of shipment).

What is the product warranty policy?

Please refer to “Warranty Terms and Conditions” to learn more about the product warranty policy.

Are there any resources available to help me understand my product, and get it up and running?

Yes. You can refer to our NAS Quick Setup page to get started setting up your system. Additionally, you can visit our YouTube channel http://www.youtube.com/QNAPUK for userful video tutorials. We also have a FAQ page available on our website to help you learn more about your NAS.

What kind of drives should I use with my NAS?

Please check the compatibility list for a list of officially supported drives. QNAP suggests using NAS grade drives or better.

If I have any issues regarding the connection or setup of my NAS. What can I do?

Please reference our Customer Service page, and contact us accordingly.