Frequently Asked Questions
Yes, you must register a QNAP ID in order to make purchases on the QNAP online shop.
Sign in to your account, and navigate to My Account > My Orders.
No. Items cannot be added to an order after it is placed.
If the product is not ready to be shipped, you can cancel the order by clicking “cancel order” in “My account” > “My orders”. If the product is ready to be shipped, the product can only be returned after you receive it.
No, exchanges are not currently available. At this time you can only return your item for a refund.
No, the email address cannot be changed.
No, we don’t have a physical store.
You can purchase a quantity of up to 5 units of a particular item per order.
7 days. There will be no notification prior to an item being removed from the cart.
Yes. You can cancel, remove, or add items from the cart anytime prior to order placement.
You can purchase up to 20 items per order.
Frequently Asked Questions
Can I change the delivery address after placing an order?
Once an order is confirmed, the delivery address generally cannot be amended. If you need to update your delivery details, please contact customer service as soon as possible and we will advise on the available options.
Which payment methods do you accept?
We accept Visa, Mastercard, Klarna Pay Over Time, Open Banking and PayPal. All transactions are processed securely through these trusted providers; QNAP does not retain payment information directly. Klarna allows you to spread the cost of your purchase over time.
Can I return or exchange a product?
Returns are accepted within 30 days of receipt for items in good condition with original packaging and documents. Apply through the My Orders section of your account; a Royal Mail return label is generated for collection or drop-off. Original outbound shipping cost is not refunded, and refunds are credited within 5 to 7 business days once processed. For defective or damaged items, contact customer service to arrange an exchange or repair instead of a standard return. Restocking fees may apply to "Delivery with Services" items if parts are missing or damaged through misuse.